+91 89204 33550 [email protected]

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#GOLFVIEW – SAFETY-FIRST

Safety protocols in Golf View Suites

At Hotel Golf View Suites, we strongly believe that the health and well being of our guests and employees is paramount. We have implemented all the measures that should be taken at our hotel to attain the highest standards of safety and hygiene. So that we can ensure the safety and wellbeing of our guests and colleagues.

Doorman & Luggage

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Safety starts at the Entrance.
Description Timming
Guests are greeted with folded hands (namaste), maintaining a safe distance, with no physical contac Always
Security personnel checking guest temperature and assisting with hand baggage scanning to wear a face mask, face shield and disposable gloves at all times Always
Doorman should wear a face mask, face shield and disposable gloves at all times. Always
Doorman to offer car door assistance and step back maintaining safe distancing. Always
Gloves must be replaced after every two hours/break for doorman and bell boy. Always
Sanitisation tray to be placed at the main entrance. The tray has a hand sanitiser. Disinfectant wipes, masks and disposable gloves are available at the Front Desk. Always

 

 

Front Desk

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Reception
Description Timming
Guest are greeted with folded hands (namaste), while maintaining a safe distance at all times. Always
Front Desk to be cleaned and disinfected using R1 Super after every two hours. All counters to also be cleaned and disinfected after every guest use. After Every 2 Hours
Laptop screen / keyboard / mouse / printer to be sanitised with Virex II 256 (4 ml in 1 ltr of water). The solution should not be used directly but sprayed on a clean duster and then applied. After Every 2 Hours
Card swiping machines are sanitised with Virex II 256 (4 ml in 1 ltr of water). After Every use
Hand sanitizers / disinfectant wipes and disposable masks should be available at all times.
Always
Front desk furniture is sanitised every two hours and also after each use with R1 Super.
2 Hours
While escorting guests to the room and explaining guest facilities, safe distance to be maintained at all times.
Always

 

 

Guest Rooms

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For the safety of our guests, rooms will be sanitised after guests check out, kept vacant for 24-48 hours and then allocated

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Description Timming
Deep cleaning of guest rooms is done using Oxivir concentrate with extra focus on areas / surfaces such as door handles / knobs, remote control, writing table top, switches, telephones, water closet flush handle, health faucet, vanity counter and bathroom floor. Durin morning, evening & checkout
Bedsheet, pillow covers and Duvet covers are sent to laundry for washing. Ironing board covers are sent to laundry for cleaning After every checkout
Face masks and disposable gloves to be worn by team members while cleaning. In the presence of a guest in an occupied room, face shield should also be worn During housekeeping.
Revision of extra cleaning check list to be done focusing on common touch pointsAll guest request items to be cleaned and sanitised before giving these to a guest Always
You will find a “Room Sanitized Card”  placed on the main door handle after the room has been cleaned, sanitized and inspected. Always

 

 

Guest Service

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Your food can be served in the room or just placed on a stool outside of your room.

Guest Room Service
Description Timming
Team members to wear disposable gloves, mask and a face shield. Gloves and mask to be changed after every meal period / break. Always
Guest are encouraged to view the menu on their own electronic device with the help of the QR code on the table. Fresh printed menus will be available on request. Every guest
Server to maintain safe distance at all times whilst communicating with guests. Every guest
Food to be covered with a cloche before pick up. The cloche to be removed at the table.
Everytime
Clearance from the table to be done expediously while minimising contact with the table. Gloves to be changed after clearance

 

 

Food & Beverage

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Description Timming
Front Desk to be cleaned and disinfected using R1 Super after every two hours. All counters to also be cleaned and disinfected after every guest use. After Every 2 Hours
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Kitchen

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Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items.

Kitchen & Food Service area
Description Timming
All supplies and materials are sanitised before being admitted into the hotel premises. Always
Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items. Always

 

 

Elevators & Staircase

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Elevators & Staircase sanitizing.
Description Timming
All touch points like elevator buttons and railings are frequently cleaned using using Oxivir concentrate. After Every Use
A free standing signage is placed outside guest elevators at lobby level encouraging safe distancing. Always

 

 

Housekeeping

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Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service.

Housekeeping enhanced practices
Description Timming
Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely. Always
Correctly formulated hand sanitisers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centres, cloak rooms, etc. Always

 

 

Linen & Amenities

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Description Timming
Front Desk to be cleaned and disinfected using R1 Super after every two hours. All counters to also be cleaned and disinfected after every guest use. After Every 2 Hours
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Employees

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Team briefings to happen are done in open spaces /rooftop where possible.

Trained Staff
Description Timming
Grooming check for all team members to be done maintaining safe distance. Wearing of watch to be discouraged in Housekeeping, Food & Beverage Service and Kitchen. Always
Team members having symptoms like cough / cold / other breathing concerns to be reported to the owner immediately. Always
All team members reporting to the department must wear disposable gloves, a face mask and a face shield as applicable. Always

 

 

+91 89204 33550

+91 89204 33551

+91 89204 33552

Address

629-630, Sector 43,
Near Rapid Metro Station Sector 42-43
Golf Course Road
Gurgaon -122001 Delhi-NCR
[email protected]

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